Fund Recovery
Fund Recovery lets you move all of your funds out of Nekodex if you lose access to your account, or just need to rescue your funds for whatever reason. Nekodex Fund Recovery uses Privy (privy.io), a 3rd party service, to trigger movement of funds to your specified recovery address.
Earned (unclaimed) Nekocoin is not transferable, including transfer via Fund Recovery
Recovery Address
Step 1 in setting up is to choose a Recovery Address. You can use any EVM-compatible wallet with an address starting with 0x... like Metamask, Rabby, Argent, or another Nekodex account.
WARNING
Do not use a centralized exchange (CEX) address as your Recovery Address.
You will likely permanently lose any funds that the centralized exchange does not support, if you send those funds to the CEX address.
Recovery Email
You must use the same email that you use with your Nekodex account.
WARNING
Use an email that you are sure you can always access. You need to receive email to recover your Nekodex funds. Make sure the email recovery setup has also been completed.
Setup
Read the steps below, or watch the how-to video:
Start by tapping Add/Edit
Enter your Recovery Address, agree to the warning messages, and tap Save
The app will walk you through signing the recovery setup authorization for each chain (network). After the process is complete, your Fund Recovery screen will show your Recovery Address.
Recover Funds / Rescue Funds
When you need to recover funds, first go to the Nekodex app.
If you cannot log in
The process is the same whether you are logged into your Nekodex account or not.
If you did not set up account recovery
Account recovery only works if you set it up before you lost access to your account!
Recovery steps
Tap the Profile icon 👤 on the upper right corner of the Nekodex app.
Tap the Fund Recovery option.
Tap Transfer Assets
Enter your Nekodex email
Tap Start Transfer. Your assets will be sent to your registered recovery address on each chain. The recovered asset will remain on the chain it was on in your Nekodex account. E.g. $OP will be sent on Optimism, $ARB will be sent on Arbitrum, etc.
You will need to sign a confirmation message for each chain that contains funds.
Transfer should continue until all chains have transfered. If you have no assets on a given chain, nothing will be transfered for that chain.
FAQ
Can I recover Earned Nekocoin?
No. Earned Nekocoin is not transferable, even by using Fund Recovery. You can only recover Nekocoin that is in your Portfolio.
Can I recovery just one type of coin or just one asset in my portfolio?
No, recovery is for emergency purposes and all coins are recovered at the same time.
Can I recovery funds in Nekodex Earn?
Yes, funds in Nekodex Earn will be sent to your wallet on the respective chain. These funds may be in vault tokens. Contact us if you need help exchanging them back to USDC.
Can I recover funds if I didn't set up fund recovery?
No. Make sure you set up Fund Recovery as soon as possible 👍
Where do my funds go when I recover them?
Funds go to your recovery address and stay on the chain they came from. So if you have $OP, it will be sent to your recovery address on Optimism; If you have $ARB, it will be sent to your recovery address on Arbitrum; etc.
Can I use my Nekodex account again after recovery?
Do you have your original account email and passkey? If yes, then you can continue using that account. If no, then you still cannot use the account unless you recovery access to the email and passkey.
Can this recover my passkey?
No. Check with your phone provider (e.g. Apple or Google) to see what options there might be for recovering your passkey.
Can this recovery my email?
No. Check with your email provider (e.g. Gmail) to see if they offer any recovery options.
How are fees paid? Do I need gas?
As of Nov 2024, fees for fund recovery are paid for by the Nekodex team. You do not need gas to trigger recovery, but you do need gas to move funds from your recovery address if you used your own wallet (ie. not another Nekodex account).
Last updated
