FAQ

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Passkey not available

Make sure your phone lockscreen is turned on. Passkeys do not work without the lockscreen feature turned on, to keep your credentials secure.

If you are using the lockscreen and still have an issue, you can also try reinstalling the app, or restarting your phone.

Passkey does not match account

If you have more than one, you may need to rename your passkeys in order to tell them apart.

Other login issues

Make sure your network connection is stable. The second step in the sign-in process creates your session key, which requires an on-chain transaction. A stable connection is required for this. Turn off VPN or change servers if you are using one.

Trading

My order did not go through

Sometimes an order can fail if the price changed, or for other reasons. Please try again. Your funds are safe throughout the order process.

My position did not appear

It's possible your order did not go through (reverted). Please check Order History.